Refund & Cancellation Policy

All XMAI Digital products are digital and are delivered electronically after purchase through the applicable platform. No physical item is shipped. Because access to a digital file is granted immediately or shortly after purchase, refund handling differs from that of physical goods.

Customers should review the product description, subject matter, scope, format, and price before completing a purchase. If anything is unclear, please contact us before purchasing and we will do our best to answer your question.

Refund requests are handled according to the applicable product's stated policy, the terms of the platform used to complete the purchase, and applicable law. Submitting a request does not by itself guarantee a refund; each request is reviewed on its own facts. Where a refund is approved, it is issued to the original payment method through the platform used for the purchase, and the timing of the credit depends on that platform and your payment provider.

Because products are delivered digitally, an order generally cannot be cancelled once delivery or access has been provided. If you believe a purchase was made in error, contact us as soon as possible with your order information so the request can be reviewed.

If you did not receive your product, or you cannot open or access the files you purchased, contact us and we will work to resolve the problem — for example by re-sending the delivery or access details.

When requesting assistance, please include the order information from the platform used to purchase — such as the order or receipt reference, the purchase date, the product name, and the email address used at checkout — along with a short description of the issue. Providing these details allows us to locate your purchase and respond more quickly.

Our products provide educational information, strategies, frameworks, and practical guidance. Results are not guaranteed and vary depending on implementation, market, industry, budget, experience, and other circumstances. A difference in outcome is not by itself a defect in the product.

This policy may be updated from time to time; the version published on this page applies to purchases made after it is posted. Requests and questions can be sent through our contact page or to support@xmaidigital.world.