Privacy Policy

XMAI Digital collects only the information needed to operate this website, respond to enquiries, and deliver digital products. This may include information you provide directly and limited technical information collected automatically when you visit the site.

When you submit our contact form we receive the name, email address, subject, and message you provide. This information is used to review and respond to your enquiry and to keep a record of the correspondence. Please do not include payment card details or other sensitive information in a contact message.

Purchases of XMAI Digital products are completed through third-party platforms and payment processors. Those platforms collect and process payment details directly; XMAI Digital does not receive or store full payment card numbers. We may receive purchase-related information such as an order reference, the product purchased, and the email address associated with the order so that we can deliver the product and provide support.

We may use analytics tools to understand how the website is used — for example page views, referring pages, approximate location at a country or region level, device type, and browser. Analytics information is used in aggregate to improve the website and its content. It is not used to identify individual visitors.

Cookies or similar technologies may be used to keep the site functioning correctly and to support analytics. Most browsers allow you to block or delete cookies through their settings. Blocking cookies may affect some website functionality. Third-party platforms used for payment or analytics may set their own cookies under their own policies.

Information is used to:

• respond to enquiries and provide customer support;
• deliver purchased digital products and access instructions;
• maintain records of orders and correspondence;
• operate, secure, and improve the website and its content;
• address misuse, fraud, or violations of our terms.

We do not sell personal information.

We rely on third-party service providers to operate parts of our business, including website hosting, email delivery, digital product delivery platforms, payment processors, and analytics providers. These providers may process information on our behalf only to the extent needed to perform their service, and they operate under their own privacy policies.

We take reasonable technical and organizational measures to protect the information we hold against loss, misuse, and unauthorized access. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Information is retained only as long as needed for the purpose it was collected — for example to support a customer, maintain order records, or meet business and record-keeping requirements. Information that is no longer needed is deleted or anonymized.

You may request access to the personal information we hold about you, ask that it be corrected, or request its deletion where we are not required to retain it. To make a request, contact us using the details below. We may need to verify your identity before acting on a request. Requests relating to payment records held by a purchase platform may need to be directed to that platform.

Our website and products are intended for adults and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will delete it.

This policy may be updated from time to time to reflect changes in our practices, tools, or products. The revised policy takes effect when published on this page, and the "last updated" date above will change accordingly.

Questions about this policy can be sent through our contact page or to support@xmaidigital.world.